1. Payment

ForPalestine ApS accepts payment by VISA Dankort, all VISA debit cards, all Mastercard debit cards, and ApplePay. Payment will only be debited from your account once the item has been shipped. All amounts are in DKK, Danish kroner, and include VAT. ForPalestine ApS uses an approved payment server that encrypts all your card details using SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

2. Delivery

ForPalestine ApS packages are shipped every Monday, Wednesday, and Friday (provided the order is placed before 2 p.m. on a weekday). Under normal circumstances, packages are delivered within 1-4 business days. Packages in Denmark are shipped with GLS.

3. Right of complaint

3.1. The rules on defects in the Sale of Goods Act apply to purchases of goods. When you shop with us as a consumer, you have a right of complaint for 24 months. If your complaint is justified, this means that you can either have the item repaired, replaced, your money refunded, or a reduction in price, depending on the specific situation. You must complain within a “reasonable time” after you have discovered the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely. If you receive a defective product, you must notify us as soon as possible.

3.2. If the complaint is justified, we will cover the shipping costs using our free return method. The item must always be returned in proper packaging. Remember to keep the receipt for shipping so that you can prove that the item has been sent to us.

3.3. If you wish to complain about a product, please contact our customer service at Support@forpalestine.dk and send pictures that clearly show what you are complaining about. If the complaint is justified, you will be informed about the further process in your correspondence with customer service.

We do not accept packages without delivery or packages sent cash on delivery. 

 

4. Returning goods and returns in connection with complaints

Returning your items is quick and easy with these 4 steps:

4.1. Contact us at support@forpalestine.dk and inform us which products are to be returned, as well as order a return label.

4.2. Pack your items and the return form securely. Make sure the products are neatly folded, as when you received them.

4.3. Drop off the package at your nearest parcel shop.

You are responsible for ensuring that your return package is properly packaged and delivered to a parcel shop, and that you can subsequently provide proof of delivery in the form of a receipt and tracking number.

Exchanging an item
We also offer exchanges via contact at support@forpalestine.dk and here we will see what options are available.

Right of withdrawal
There is a 14-day full right of withdrawal/return on unused items purchased in our webshop. This right of withdrawal only applies if the item has not been used. If, on the other hand, the item has been used or has otherwise diminished in commercial value, the rules on depreciation will apply.

You have 14 days to return the item from the date you received it if you wish to cancel your purchase. You are solely responsible for exercising your right of withdrawal. The withdrawal period expires 14 days after the day you received your item.

The buyer must send the item at their own expense.

The notification must be given by email.

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us. You are responsible for paying for the return shipping, and you are liable for any damage that occurs during transport.

6.1. Use the “contact us” form on our website to inform us which products you wish to return, your order number, and any other necessary information.

6.2. Pack your items securely. Make sure that the products are neatly folded, as when you received them.

6.3. Drop off the package at your nearest GLS parcel shop.

 

7. Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in a single order.

Please note that you will not be refunded the shipping costs if you cancel part of your purchase.

 

8. Refund of the purchase amount
If you change your mind about your purchase, you will get your money back. If the item has been damaged, you will not receive a refund, as it cannot be resold, i.e., you are liable. We will refund all payments received from you no later than 14 days from the date we receive your return. We will refund the money using the same payment method you used for the purchase.

We may withhold payment until we have received the item, unless you send us documentation that the return has arrived at our premises. We do not accept packages without delivery or packages sent cash on delivery. If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a partial refund or no refund at all. >If the item has been tried out beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item. You may try out the item, but you may not put it into actual use or remove any packaging. 

 

10. Complaints
If you have a complaint about a product purchased in our webshop, you can send a complaint to: support@forpalestine.dk.

 

11. Privacy Policy

By using forpalestine.dk, you agree that we may process your personal data in accordance with our data policy, which can be found at the following link: [Insert link to personal data and cookie policy]. We are aware of the need for appropriate protection and proper processing of your personal information.

 

12. Discount codes

Please note that discount codes cannot be used when purchasing gift cards. Discount codes cannot be combined with other codes, discounts, or promotions, unless otherwise stated.

 

13. Personal data

ForPalestine ApS requires certain personal data in order to conduct business with you and provide you with news and other services. The company only collects the personal data that is necessary. We require the following information when you conduct business with us: Name, address, telephone number, and email address. The company does not collect personally identifiable information about you from third parties and does not store information about payment methods, such as credit card numbers, bank account numbers, or similar.

 

14. Who do we share personal data with?
We collaborate with a number of other companies that store and process data. These companies process information exclusively on our behalf and are not permitted to use it for their own purposes.

 

15.Cookies

Our website uses “cookies”, which are text files stored on your computer, mobile device, or similar device for the purpose of recognizing it, remembering settings, compiling statistics, and targeting advertisements. Cookies cannot contain malicious code such as viruses.

 

The terms and conditions were last updated on 16.02.2024.